Quo Vadis Diaries have been suppliers of Quo Vadis diaries for over 20 years and are the largest UK mail order supplier, selling successfully through the Internet since 2000. If you have any suggestions or comments about our web site or service please email us at firstname.lastname@example.org.
Our Contact details:
Quo Vadis Diaries
Mocsari Visual Systems Ltd 8 Hollymount Park Newtownards Co Down BT23 7DJ United Kingdom
Phone:028 9181 4044 (Mo-Fr 9-5) Email: email@example.com.
VAT reg no. 528 5663 19
Making A Purchase
could not be easier. Just browse our e-commerce website and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept Visa, Mastercard, Maestro, Amex and PayPal. If you are shopping from outside the UK, your credit card company will convert the transaction to your own currency.
We do not take payment from credit and debit cards until your order (or the first part) is ready to ship. This does not apply to PayPal where payment is taken as soon as your order is placed. If you do not wish to pay online, you may send your card information via phone, fax or by post.
PAY BY CHEQUE - if you would prefer to pay by cheque please use our site for pricing and make your cheque in Pounds Sterling payable to "Mocsari Visual Systems Ltd".
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
All prices on our site include Second Class UK postage.
Additional postal charges apply for non-UK delivery For Airmail this may require more than 1 package to keep within maximum Airmail weights (currently a maximum of 2kg) or we are pleased to quote for shipping by UPS or DHL.
We normally despatch stock items within 1-2 business days.
Please allow 7-10 days for UK delivery before contacting regarding non-delivery.
International orders are shipped by Airmail - delivery times will vary dependent on destination.
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with alternatives if available and the option to cancel your order if you would rather not wait.|
|Tax Charges For orders made from the UK or the European Union 20% VAT is included and we are liable to charge VAT by UK law unless despatch is to an EC country and a valid VAT registration number plus 2 digit country code prefix is provided.|
|Credit Card Security All credit card orders placed using our Secure Online Shop are processed on the secure site of CreditCall who are our third party card processing agents. When you submit your order you will see a 'yellow lock' symbol in your browser (its location may depend on your choice of browser). This indicates you have now entered a secure site. No credit card details are stored on the quovadis-diaries.co.uk site. Once your credit card transaction has been processed you will leave the CreditCall site and return to the quovadis-diaries.co.uk site, where you may continue to browse or make a further purchase.|
|Guarantee All goods are guaranteed by the manufacturer against defect.|
|Reaching Us If you need to reach us, please email us on firstname.lastname@example.org, alternatively, you can call on 028 9181 4044 (Mo-Fr 9-5) (International ++44 028 9181 4044 (Mo-Fr 9-5)) or fax us on or write to us at Mocsari Visual Systems Ltd 8 Hollymount Park Newtownards Co Down BT23 7DJ United Kingdom|
Your privacy is a top priority for Mocsari Visual Systems Ltd. We are dedicated to looking after your Personal Information in a way you feel is 100% safe and secure, handling it in a responsible manner and complying with data protection laws.
1. About us
2. How we use your personal data
3. What data do we hold
4. How we hold your personal data
5. Emails from us
6. Your rights
1. ABOUT US
www.quovadis-diaries.co.uk is owned and operated by Mocsari Visual Systems Ltd, whose registered office is 34 Dufferin Avenue Bangor County Down BT20 3AA. Our company registration number is NI064005. Data Protection Officer: Graham Mocsari (Director)
2. HOW WE USE YOUR PERSONAL DATA
We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order. Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you've provided to respond to and answer the enquiry. We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.
We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests.
If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.
3. WHAT DATA DO WE HOLD
We hold the personal data that you supplied in the course of placing your order or enquiry.
The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order.
We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, CRM (Customer Relationship Management system) and phone.
We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.
4. HOW WE HOLD YOUR PERSONAL DATA
We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.
If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.
Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.
5. EMAILS FROM US
We hate spam as much as you do and we try to keep email correspondence to a minimum. We do not specifically email special offers or new product information, but as a service we email existing customers to notify them when the next seasons' diaries are available to order and may include product information in the same email. We minimise any unnecessary emails by targeting existing customers based on their order history i.e. when their specific diary edition is available and whether they have already ordered or not for that diary season. If you are currently part of our database it because you are either a valued client or have previously subscribed or expressed an interest in our products. On that basis, we are using legitimate interest for contacting you. You are, of course, able to opt out at any time from any further emails from ourselves by clicking on the Unsubscribe link on our emails or emailing email@example.com using the email address you wish to have unsubscribed.
6. YOUR RIGHTS
If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.
You have a number of rights in addition to those mentioned above, including access to the information ("the right to be informed"). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.
You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.
You can exercise any of these rights by contacting us using the details below.
You have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk) if you believe any of your rights are being infringed, though we would very much appreciate it if you could contact us first, which is likely to be your speediest method of resolution.
Address: Mocsari Visual Systems Ltd, 8 Hollymount Park Newtownards Co Down BT23 7DJ
Telephone: 028 9181 4044
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
In addition to these standard trading terms:
Should you order any stock item in error we will gladly accept it back for credit against another of similar or greater value provided the item has not been used and is in saleable condition. The difference will then be chargeable.
Non-stock items as specified on the site, such as non-UK editions, are non-returnable unless faulty.
We do not refund postage surcharge if outside UK.
We reserve the right to refuse returned dated items once the year of the diary (calendar or academic) has started. (The Consumer Protection (Distance Selling) Regulations 2000 section 13 (c) "goods...liable to deteriorate or expire rapidly")
If any item is supplied in error on our part please return for full refund of purchase price and any postal charges incurred.